+ 351 300 500 406

International Car® is concerned about your privacy. As such, we only collect and use personal data as necessary to provide our services.

Your personal information includes details such as:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Email address
  • Other collected data that may identify you directly or indirectly.

Our Privacy Policy aims to describe how and what data is collected, and the manner and reasons for using your personal data. It also outlines the options available to access, update, or take control of your processed personal data.

If at any time you have questions about our practices or any of the rights described below, please contact us at the email address data@internationalcar.pt.


What information do we collect?


We collect information to provide the best possible experience when using our services. Much of it is obtained directly from the moment you:

  1. Purchase any of our services or register on our website (e.g., payment information, including name, address, credit card number, identification document).
  2. Seek assistance from our customer support team (e.g., phone number).
  3. Fill out contact forms or request newsletters or other information (e.g., email); or
  4. Participate in contests and surveys, apply for a job, or engage in other activities promoted by International Car®, where information may be requested.

We also collect additional information when providing our services to ensure necessary and optimal performance. These collection methods may not be as obvious to the user, so the following explains in more detail what they may be (as they vary from time to time) and how they work:

  • Account information is collected in connection with the use of our services, such as account numbers, rentals, information requests, and customer support requests, along with notes or details explaining what you requested and how we responded.

  • Cookies and similar technologies on our website allow us to monitor your browsing behavior, clicked links, chosen vehicles, device type, and also collect various data, including statistics on how you use and interact with our services. This enables us to offer more relevant product promotions, a better experience on our site, and to collect, analyze, and improve the performance of our services. We may also collect your location (IP address) to customize our services. For additional information and to learn how to manage the technologies we use, please visit our Cookie Policy.

  • Data about the use of the services is automatically collected when using and interacting with our services, including metadata, log files, device IDs/cookies, and location information. This information includes specific data about your interactions with features, content, and links (including third-party social network plugins) on the services, Internet Protocol (IP) address, browser type and settings, date and time the services were used, configuration information and browser extensions, language preferences, and cookie data, information about devices accessing the services, including device type, operating system used, device settings, application IDs, unique device identifiers, error data, and some of this data, when collected, can be used to calculate your approximate location.

  • We may receive Additional User Data from other sources, namely from public databases or third parties from whom we acquire data, and combine it with information we already have about you. This helps us update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us with personal information about third parties or if third parties provide us with information about you, we will use that information exclusively for the purpose for which it was provided.


How do we use the information?


We firmly believe in minimizing the data collected and limiting its use and purpose: (1) for which we obtained authorization, (2) as necessary to provide the services purchased or interacted with, or (3) as required or allowed by legal compliance or other legal purposes. These uses include:

  • Providing, improving, updating, and developing the services we provide. We collect various information related to your purchase, use, and/or interaction with our services.

We use this information to:

  • Improve and optimize the operation and performance of our services (including our websites)
  • Diagnose problems and identify any risks, errors, or security improvements needed for the services
  • Detect and prevent fraud and abuse of our services and systems.
  • Collect aggregated statistics about the use of the services
  • Understand and analyze how you use our services and which ones are most relevant to you.Many of the collected data are statistical or aggregated about how people use our services and are not linked to any personal data. However, in the context in which they are considered personal data, or are linked or can be linked to personal data.

Actions with third parties. We may share your personal data with affiliates in our business family, with third parties with whom we have developed partnerships to enable them to integrate their services into our own services, and with trusted third-party service providers to perform services on your behalf, such as:

  • Credit card payment processing
  • Advertising notifications
  • Conducting contests or surveys
  • Analysis of our services and customer demographic data
  • Customer communication, by email or through surveys
  • Customer relationship management.We only share your personal information as necessary for third parties to provide the services requested or requested on your behalf. These third parties (and any vendors) are subject to strict data processing terms and conditions and are prohibited from using, sharing, or retaining your personal data for any purpose other than that for which they were specifically hired (or without your consent).


Communication. We may contact you directly or through a third-party service provider to obtain the services you have acquired with us, as necessary, to provide transaction or service-related communications. We may also contact you with offers for additional services that we consider appropriate if you give us your consent or when permitted based on legitimate interests. You do not need to give your consent as a condition to purchase our products or services. These contacts may include:

  • Email
  • Text messages (SMS)
  • Phone calls
  • Automated phone calls or text messages.

Internet statistical analysis. We use various Internet statistical analysis tools provided by service partners, such as Google Analytics, to collect information about how you interact with our website, including pages visited, the website visited before ours, time spent on each page, operating system and Internet browser used, and information about the network and IP. We use the information provided by these tools to improve our services. These tools place cookies on your browser to identify you as a unique user the next time you visit our site. Each cookie cannot be used by anyone other than the service provider (e.g., Google for Google Analytics). The information collected by cookies may be transmitted and stored by these partners on servers in a country different from the one you reside in. While the collected information does not include personal information such as name, address, payment information, etc., it is used and shared by these service providers according to their individual privacy policies.

Targeted ads. You may receive targeted ads or interest-based offers based on your activities on our site and other sites, based on the services you have already acquired. These offers may be displayed in the advertising space of the services during browsing. We also have partnerships with third parties to manage our advertising on other sites. Our partners may use technologies such as cookies to collect information about your activities, provide advertising based on your browsing paths and interests, and assess the effectiveness of advertising.


How can you access, update, or delete your data?


To easily access, view, update, delete, or port your personal information (when available) or update your subscription preferences, log into your account and go to "Account Settings."

If you request the deletion of your personal data and this data is necessary for the services acquired, the request will only be fulfilled if it is no longer necessary for any acquired services or for legitimate business purposes, or for legal or contractual record-keeping requirements.

If, for any reason, you cannot access Account Settings or our Privacy Policy, you can also contact us at data@internationalcar.pt.


How do we protect, store, and retain your data?


We adhere to generally accepted standards for storing and protecting personal data collected during transmission and after receiving and storing it, including the use of encryption when appropriate.

We keep data only for the time necessary to provide the requested services and subsequently for various legal or legitimate business purposes. This may include retention periods:

  • Required by law, contract, or similar obligations applicable to our business operations;
  • To preserve, resolve, defend, or enforce our legal/contractual rights; or
  • Due to the need to maintain accurate and adequate business and financial records.If you have questions about the security or retention of your personal data, contact us at data@internationalcar.pt.


Age restrictions.


Our services are only available to individuals over 18 years old. Our services are not intended to be used by individuals under 18 years old. Contact us if you know or have reason to believe that a person under 18 has provided us with any personal information.


Changes to our Privacy Policy.


We reserve the right to change this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes in this Privacy Policy. If we make material changes to this Privacy Policy, we will notify the User by email or by notice on our homepage at least thirty (30) days before the date of implementation of the changes.


Data protection authority.


If you reside in the European Economic Area (EEA) and believe that we hold your personal data subject to the General Data Protection Regulation (GDPR), you can direct questions or complaints to our main Supervisory Authority, the Federal Commissioner for Data Protection and Freedom of Information (Die Bundesbeauftrafte für den Datenschutz und die Informationsfreiheit), as indicated below:

Husarenstraße 30

53117 Bonn, Germany

Phone: +49 228 9977990; +49 228 81995 0

Fax: +49 228 997799 550; +49 228 81995 550

Email: poststelle@bfdi.bund.de

Contact Us.If you have questions, concerns, or complaints about our Privacy Policy, our practices, or our services, please contact us at data@internationalcar.pt. Alternatively, you can contact us through any of the following means:

Rua das Farrapas, nº 13, Fracção I4455-589 PerafitaBy phone: +351 300 500 406

We will respond to all requests, questions, or concerns within thirty (30) days.