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Terms & Conditions CDW 2025







Key elements





For full excess/deposit amount verification purposes, we only accept VISA or MASTERCARD credit cards in main customer name in Voucher.  

Our open office hours are from 08h00 to 20h00. Any vehicle collection and/or delivery outside this schedule, it is due to pay office out of hours of 40€ (please see below for more details).







All rates include





Third Party Liability (TPL)





Collision Damage Waiver (CDW) with excess





Theft Protection (TP) with excess





VAT and taxes





Airport surcharge





Breakdown assistance





Road licencing fee





Unlimited mileage












Rates do not include





Additional protections - to be paid locally





Additional extras - to be paid locally





One way hire - to be paid locally





Cross border - to be paid locally





Young driver/senior driver surcharge - to be paid locally











Driver's requirement





The renter must hold a valid passport and a valid Driving License, issued at least one year before the rental. 


UK license holders need to present the photo card.





If drivers License is not in the Roman alphabet (i.e. if it is in Arabic, Greek, Russian or Chinese) it is required to bring an International Driving Permit and is domestic license.
For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license (issued until 7 days prior to pick up). 
When renting within the EU, customers from non-EU countries must also present an International Driving Permit along with their domestic license.















COST




Per day Max per rental



DRIVER'S REQUIREMENT





Young driver surcharge 15,00 € 300,00 €



Senior driver surcharge 10,00 € 100,00 €



Minimum age with surcharge 21 except K, MB, V, X : 25



Minimum age with no surcharge 25



Maximum age with no surcharge 75



Maximum age with surcharge 99



Minimum rental day 1



Maximum rental day 60










Mileage policy













Yes No



MILEAGE POLICY




Kilometre  Yes 




Mileage
 No 



Unlimited  Yes 



Limitation per day -



Limitation per rental -



Cost of additional km  - 



Policy in case of cross border Same










Fuel policy





Full to Full





The vehicle will be provided with fuel and all customers are required to return the car with the same amount of fuel. 


A Guarantee Deposit May Be Required.





In exceptional situations, vehicle may be provided with less fuel. Customer only has to return with same amount as when collected.

An administrative fee may be applied for refuelling. No refund for unused fuel will be due.



It is imperative that customer keeps all receipts for fuel used in the car during the rental period. In the event of a breakdown or suspected fuel change (negligence), the presence of used fuel receipts can avoid repair costs.
Customers must hand in the fuel receipt of the last refuelling in order to prove that the correct fuel was used. The absence of this may cause additional expenses (repair and replacement parts) if a fuel change is detected (even after returning the car).








COST




Per rental



FUEL POLICY




Charge for missing petrol  In line with market value 



Charge for missing diesel  In line with market value 










Third Party Liability (TPL) 





Third Party Liability is included in the rates. 





Maximum amount of coverage for physical damages
           6 000 000 EUR



Maximum amount of coverage for property damages
         50 000 000 EUR










Collision Damage Waiver (CDW)





Collision Damage Waiver is included in the rates. 





Police reports are always mandatory in the event of an accident , in order to satisfy the insurance company requirements for coverage qualification.
The renter shall be liable for all damages and associated costs relating to damage caused by weather conditions, where negligence on the part of the renter is evident (as these are not covered by any insurance).
There is an excess that applies in the event of damage, see Fleet and Insurance











Theft Protection (TP)





Theft Protection is included in the rates.





Renter must present the key to the insurance company to qualify for coverage and also provide us with a Police Report, otherwise the insurance will be invalidated and the renter will be liable for the full amount due to the loss of vehicle.
In the event of any damage to the vehicle for theft reasons, the insurance does not cover the renter.



If proven that values were left exposed in vehicle, it will be considered negligence and the renter will also be liable for the full amount due to the loss of vehicle.
There is an excess that applies in the event of theft, see Fleet and Protection.











SmartCover





The SmartCover option only reduces the full excess amount. Customers are still required to leave a lower excess amount according to requested vehicle.
A pre-authorized deposit amount may be required on SmartCover insurance, as deposit for the uninsured parts of the vehicle not covered by this insurance.
SmartCover insurance will be voided if the customer is found to have been driving under the influence of alcohol, drugs, or using the car for transportation of illegal materials.
Police reports are always mandatory in the event of an accident , in order to satisfy the insurance company requirements for coverage qualification.







TopCover 





The TopCover option not only reduces the excess amount to zero, but also includes damages to tires, locks and windows (excluded in SmartCover).
 Customers are still required to leave a pre-authorized deposit amount according to requested vehicle, as vehicle return guarantee.

TopCover insurance will be voided if the customer is found to have been driving under the influence of alcohol, drugs, or using the car for transportation of illegal materials.
Police reports are always mandatory in the event of an accident , in order to satisfy the insurance company requirements for coverage qualification.







EasySwap 





A service that, in the event of need, guarantees the replacement of a vehicle at the customer's location, preventing them from travelling to the nearest station to do so.
This service works as long as it is purchased by the customer, regardless of the cover they have or have not purchased directly with local car hire supplier.







Local taxes





23%





22% in Madeira





16% in Azores





Included in the rates 












Roadside assistance





Roadside assistance is included in the rate. Please call the number on your rental agreement if you need assistance. Alternatively, local car hire supplier's central customer service team will be able to offer assistance.
Roadside assistance is provided within 24hours.












General Protection conditions





Glasses and mirrors are not covered.





Tires, locks and wheels are not covered.





Interior damages are not covered if caused by customer’s negligence.




Damage to tires, tire rims, all glasses, clutch, vehicle interior, flat tires, vehicle underside are not included. 


Engine damage and oil /gasoline pump damage due to incorrect fuelling are not covered by the insurance. Negligent damage to the clutch kit, (manual or automatic), damages on the gear box etc are not covered by the insurance.







Company reserves the right to invalidate the acquired insurance coverage if: 




Gross negligence on behalf of the customer is determined




The customer drives the vehicle off road. 





The customer is found to be driving under the influence of drugs, alcohol or any other controlled substance.


The vehicle is found to have been driven by unauthorized person.  




In case of accident and no Police report it is provided.





 





If the car's bodywork gets damaged, you’re covered by the Collision Damage Waiver (Terms apply)



This means that the most you'll pay towards repairs is the damage excess. (Terms apply)










US Source rates





Not available












Payment methods













Yes No



PAYMENT METHODS





Accepted for payment ONLY



Credit card (Visa/Mastercard)  Yes 




Debit card (Visa/Mastercard)  Yes 




Stripe  Yes 




American Express
 No 



Maestro  Yes 




Electron  Yes 




Dinners
 No 



Cash  Yes 




Prepaid card  Yes 




Chinese Union pay credit card
 No 



Accepted for vehicle excess/deposit validation ONLY



Credit card (Visa/Mastercard)  Yes 




Debit card (Visa/Mastercard)
 No 



Stripe  Yes 




American Express
 No 



Maestro
 No 



Electron
 No 



Dinners
 No 



Cash
 No 



Prepaid card
 No 



Chinese Union pay credit card
 No 










VERY IMPORT:





The main driver needs to provide a credit card (VISA or MASTERCARD only) under his name to pickup the car. Failure to comply with the mandatory requirements to rent, will result in the cancellation of the reservation at the desk, with no refund due.







A deposit amount in the form of a pre-authorization on a credit is required for the excess amount of the vehicle.


As we use the STRIPE system for pre-authorisation validation, please note that you will need to carry the banking validation device and not the Bank's mobile application (mainly for citizens from Netherlands , Luxembourg, etc.)
If the driver is unable to provide sufficient means for pre-authorization deposit , then the purchase of additional insurances may be mandatory to reduce the excess on the vehicle to zero. 
If the excess is not reduced to zero, a pre-authorization deposit will be required for the reduced excess amount.









The pre-authorized deposit will be blocked for the duration of the hire and automatically released at the end of it. 


If rental is to have a duration longer than 25 days, excess amount will be deducted/charged until vehicle return (as vehicle guarantee).

Dependent on the chosen bank, customers may experience a delay in seeing the pre-authorized funds shown as cleared.









Extras





All extras are on request and depends on availability at the time of pick-up












COST



Per day Per rental Max per rental


EXTRAS





Additional driver 10,00 € - 110,00 €


Baby seat 7,50 € - 90,00 €


Booster seat 7,50 € - 90,00 €


Snow tyres N/A - -


Winter tyres N/A - -


Other N/A - -


Note: Baby seat/booster seat must be fitted by the parent or guardian.











ViaVerde Service (E-toll - automatic road toll payment service)




Our E-Toll Service is available starting at 2.15 EUR per day with a maximum of 21.53 EUR per rental. 



After vehicle return and once final breakdown is received, final balance charge will be applied on customer credit card. In cases where the administrative deposit has been made by debit card or cash, this amount will be transferred directly to the account indicated by the IBAN provided by the renter. 
Non-acceptance of service means no motorways and/or roads with electronic gantries/electronic tolls could be used during rental period. If used when E-Toll Service had been declined, administrative fee will be applied: 36.90 EUR (max 5 times)
It is not allowed to move or remove the device / transponder. Such an act implies payment of a fee of 50 EUR









IMPORTANT: Notice that some road tolls charge may be applied after vehicle return, due to delay from VIaVerde and not ours.


For payment purposes, the customer must provide a valid credit card, ensuring that the corresponding bank account has a sufficient funds to cover payments due for debits that may occur after the use of the road tolls, including debits that may occur after the end of the Contract (debits that have occurred during the rental period).







Electric vehicle





For our electric vehicles, renter must only charge the Vehicle using the charging cable supplied and other approved devices and charge the Vehicle in accordance with instructions provided.
A payment card for charging the car battery may be available. This cost will be charged at the end of the rental period


The customer undertakes to deliver the vehicle with at least a 70 per cent battery charge or the same percentage as when it was picked up. In the event of non-compliance, local car hire supplier will charge an amount as a recharging fee.







Cross border





Customers may cross the border only to the authorised countries (Spain only), this service is provided On Request only (can be requested when at vehicle pick up).
In the event customers cross the border to a non-authorized country, a fine will apply and the insurance will also be invalidated


If the customer drives outside the country without prior authorisation and without a paid supplement, he is responsible for all expenses up to the border.
Please check the applicable mileage policy for cross border travel, found under the mileage policy section










COST



Per day Min per rental Max per rental









CROSS BORDER 10,00 € 50,00 € 100,00 €


Unreported Cross Border Penalty Fee 250,00 €


Cross border Spain


List of countries allowed Spain


List of countries not allowed  All the others 
















One way





One way hire are strictly on request





Any requests must be sent by email in advance of the hire start date to local car hire supplier's central reservations team


A confirmation should be expected within 24 hours of the request.




Any appliable fees related to the One- way hire will be due locally when the customer is picking up the vehicle.


Transportation between the islands is not allowed, will not be provided service in case of breakdown and is not covered by the insurance









Faro Lisbon Porto


FROM/TO





Faro N/A 195,00 € 195,00 €


Lisbon 195,00 € N/A 195,00 €


Porto 195,00 € 195,00 € N/A









No show





If the client does not arrive within 2 hours after the confirmed pick-up time and does not inform local car hire supplier by phone of any delay, local car hire supplier reserves the right to classify the reservation as a no-show and may not provide a vehicle to the customer in the event they will arrive at the location after the 2 hours grace period. There may be an exception made for bookings with flight details provided in advance. 
This situation of 2 hours only applies during office opening hours (08:00am to 20:00pm) 










Out of hours





Reservations that fall outside of the location stated opening hours are treated as On Request and will attract an additional charge.

The fees shown below may also apply to any reservation made for a pick up or drop off during national holidays dates.


Changes to the vehicle return time, requested by the customer, during the rental period/contract, for a time outside of business hours, will incur an administrative fee.








COST




OUT OF HOURS Per event




Out of hours 40,00 €




Fee for OOH change (during rental period) 36,90 €




Grace period  60 minutes*




* or 120 minutes if flight details were previously  sent or in case of a previous contact informing new arrival time within  the grace period.








Delivery/collection













COST





Per event




DELIVERY/COLLECTION  N/A 




Distance  N/A 




Distance  N/A 











Early return/Unused rental days (Grace period)





If the customer decides to terminate the hire contract in advance of the agreed return date, no refund for  unused rental days will be due.   








Vehicle conditions





Vehicle must be returned, normal wear and tear expected in the same condition as when rented. 



In the event that the renter is not satisfied with the vehicle condition, they must inform the station immediately.


Any vehicle complains after vehicle return should not be considered.




If the exterior or interior damage of the vehicle is a consequence of  negligence or due to being under the influence of drugs and alcohol,  the renter will be liable for the total value of the damage, regardless the excess amount stated. 







Smoking policy





It is strictly prohibited to smoke in any of our vehicles.













COST




SMOKING POLICY Per rental




Penalty fee 120,00 €











Valeting fee





The renter must return the vehicle in the same condition as it was in when it was received. 



If the vehicle requires more than the standard basic cleaning, the renter may be subject to an additional deep cleaning fee (This is applicable when a vehicle is returned in an unacceptable condition. Photographic evidence shall be provided as proof to uphold the  charge).







VALETING FEE COST




Cleaning fee up to 120,00 €











Lost keys





In the event of loss of keys, fees will be applied, in accordance to the amount communicated by the official car dealership, along with the cost of the delivery and an administrative fee.







LOST KEYS COST



Administration fee  450,00 € up to 850,00 € 










Administration fee





In case of accidents, tickets, fines and/or police removal of the vehicle’s license plate, the customer will be charged an administration fee that applies per event.







Administration fee COST



Tickets/fine/tolls per identification 36,90 €



Lost Items (to be sent to customer)  36,90 € + transportation costs 



Vehicle left at airport parkings (not authorized)  36,90 € + parking costs and/or any other costs 



Police removal of the vehicle’s license plate  N/A 










Vehicle tracking





The renter acknowledges that the vehicle has active GPS security which can track and record the movement of the car.









Transporting animals





Allowed (subject to cleaning fees in accordance with current conditions and the Damage Price Matrix)









Vehicle Group/Model 





We are unable to guarantee a particular make, model or fuel type of car.




The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.
If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident, a similar or upgraded car will be provided. 







General information





Your contract for the reservation and rental of a vehicle is made with the local car hire supplier location named on your reservation confirmation email (if you have booked in advance) and the rental agreement that you will sign when you pick-up the vehicle.
It is formed of your reservation confirmation email (if you have booked in advance), the rental agreement and these terms and conditions. By providing us with your email address you agree to be provided with a copy of these terms and conditions and the rental agreement electronically using that email address.
By accepting these T&Cs, you also accept all the conditions regarding the General Data Protection Regulation stipulated by law.


The customer authorises the local car supplier to process the personal data necessary for the performance of the contract, in accordance with the GDPR and Law no. 58/2019. The processing of data for personalised marketing communications depends on the customer's consent.