Key elements
For full excess/deposit amount verification purposes, we only accept VISA or MASTERCARD credit cards in main customer name in Voucher.
Our open office hours are from 08h00 to 20h00. Any vehicle collection and/or delivery outside this schedule, it is due to pay office out of hours of 40€ (please see below for more details).
All rates include
Third Party Liability (TPL)
Collision Damage Waiver (CDW) with excess
Theft Protection (TP) with excess
VAT and taxes
Airport surcharge
Breakdown assistance
Road licencing fee
Unlimited mileage
Rates do not include
Additional protections - to be paid locally
Additional extras - to be paid locally
One way hire - to be paid locally
Cross border - to be paid locally
Young driver/senior driver surcharge - to be paid locally
Driver's requirement
The renter must hold a valid passport and a valid Driving License, issued at least one year before the rental.
UK license holders need to present the photo card.
If drivers License is not in the Roman alphabet (i.e. if it is in Arabic, Greek, Russian or Chinese) it is required to bring an International Driving Permit and is domestic license.
For driving licenses from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license (issued until 7 days prior to pick up).
When renting within the EU, customers from non-EU countries must also present an International Driving Permit along with their domestic license.
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COST | |
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Per day | Max per rental |
| DRIVER'S REQUIREMENT |
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| Young driver surcharge | 15.00 € | 300.00 € |
| Senior driver surcharge | 10.00 € | 100.00 € |
| Minimum age with surcharge | 21 except K, MB, V, X : 25 | |
| Minimum age with no surcharge | 25 | |
| Maximum age with no surcharge | 75 | |
| Maximum age with surcharge | 99 | |
| Minimum rental day | 1 | |
| Maximum rental day | 60 | |
Mileage policy
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Yes | No |
| MILEAGE POLICY |
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| Kilometre | Yes |
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| Mileage |
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No |
| Unlimited | Yes | |
| Limitation per day | - | |
| Limitation per rental | - | |
| Cost of additional km | - | |
| Policy in case of cross border | Same | |
Fuel policy
Full to Full
The vehicle will be provided with fuel and all customers are required to return the car with the same amount of fuel.
A Guarantee Deposit May Be Required.
In exceptional situations, vehicle may be provided with less fuel. Customer only has to return with same amount as when collected.
An administrative fee may be applied for refuelling. No refund for unused fuel will be due.
It is imperative that customer keeps all receipts for fuel used in the car during the rental period. In the event of a breakdown or suspected fuel change (negligence), the presence of used fuel receipts can avoid repair costs.
Customers must hand in the fuel receipt of the last refuelling in order to prove that the correct fuel was used. The absence of this may cause additional expenses (repair and replacement parts) if a fuel change is detected (even after returning the car).
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COST | |
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Per rental | |
| FUEL POLICY |
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| Charge for missing petrol | In line with market value | |
| Charge for missing diesel | In line with market value | |
Third Party Liability (TPL)
Third Party Liability is included in the rates.
| Maximum amount of coverage for physical damages |
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6,000,000 EUR |
| Maximum amount of coverage for property damages |
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50,000,000 EUR |
Collision Damage Waiver (CDW)
Collision Damage Waiver is included in the rates.
Police reports are always mandatory in the event of an accident , in order to satisfy the insurance company requirements for coverage qualification.
The renter shall be liable for all damages and associated costs relating to damage caused by weather conditions, where negligence on the part of the renter is evident (as these are not covered by any insurance).
There is an excess that applies in the event of damage, see Fleet and Insurance
Theft Protection (TP)
Theft Protection is included in the rates.
Renter must present the key to the insurance company to qualify for coverage and also provide us with a Police Report, otherwise the insurance will be invalidated and the renter will be liable for the full amount due to the loss of vehicle.
In the event of any damage to the vehicle for theft reasons, the insurance does not cover the renter.
If proven that values were left exposed in vehicle, it will be considered negligence and the renter will also be liable for the full amount due to the loss of vehicle.
There is an excess that applies in the event of theft, see Fleet and Protection.
SmartCover
The SmartCover option only reduces the full excess amount. Customers are still required to leave a lower excess amount according to requested vehicle.
A pre-authorized deposit amount may be required on SmartCover insurance, as deposit for the uninsured parts of the vehicle not covered by this insurance.
For rentals with duration 1 to 3 days, SmartCover will be available with minimum amount of charge equal to 3 days rental.
SmartCover insurance will be voided if the customer is found to have been driving under the influence of alcohol, drugs, or using the car for transportation of illegal materials.
Police reports are always mandatory in the event of an accident , in order to satisfy the insurance company requirements for coverage qualification.
TopCover
The TopCover option not only reduces the excess amount to zero, but also includes damages to tires, locks and windows (excluded in SmartCover).
Customers are still required to leave a pre-authorized deposit amount according to requested vehicle, as vehicle return guarantee.
For rentals with duration 1 to 3 days, TopCover will be available with minimum amount of charge equal to 3 days rental.
TopCover insurance will be voided if the customer is found to have been driving under the influence of alcohol, drugs, or using the car for transportation of illegal materials.
Police reports are always mandatory in the event of an accident , in order to satisfy the insurance company requirements for coverage qualification.
EasySwap
A service that, in the event of need, guarantees the replacement of a vehicle at the customer's location, preventing them from travelling to the nearest station to do so.
This service works as long as it is purchased by the customer, regardless of the cover they have or have not purchased directly with local car hire supplier.
Local taxes
23%
22% in Madeira
16% in Azores
Included in the rates
Roadside assistance
Roadside assistance is included in the rate. Please call the number on your rental agreement if you need assistance. Alternatively, local car hire supplier's central customer service team will be able to offer assistance.
Roadside assistance is provided within 24hours.
General Protection conditions
Glasses and mirrors are not covered.
Tires, locks and wheels are not covered.
Interior damages are not covered if caused by customer’s negligence.
Damage to tires, tire rims, all glasses, clutch, vehicle interior, flat tires, vehicle underside are not included.
Engine damage and oil /gasoline pump damage due to incorrect fuelling are not covered by the insurance. Negligent damage to the clutch kit, (manual or automatic), damages on the gear box etc are not covered by the insurance.
Company reserves the right to invalidate the acquired insurance coverage if:
Gross negligence on behalf of the customer is determined
The customer drives the vehicle off road.
The customer is found to be driving under the influence of drugs, alcohol or any other controlled substance.
The vehicle is found to have been driven by unauthorized person.
In case of accident and no Police report it is provided.
If the car's bodywork gets damaged, you’re covered by the Collision Damage Waiver (Terms apply)
This means that the most you'll pay towards repairs is the damage excess. (Terms apply)
US Source rates
Not available
Payment methods
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Yes | No |
| PAYMENT METHODS |
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| Accepted for payment ONLY | ||
| Credit card (Visa/Mastercard) | Yes |
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| Debit card (Visa/Mastercard) | Yes |
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| Stripe | Yes |
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| American Express |
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No |
| Maestro | Yes |
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| Electron | Yes |
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| Dinners |
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No |
| Cash | Yes |
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| Prepaid card | Yes |
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| Chinese Union pay credit card |
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No |
| Accepted for vehicle excess/deposit validation ONLY | ||
| Credit card (Visa/Mastercard) | Yes |
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| Debit card (Visa/Mastercard) |
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No |
| Stripe | Yes |
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| American Express |
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No |
| Maestro |
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No |
| Electron |
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No |
| Dinners |
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No |
| Cash |
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No |
| Prepaid card |
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No |
| Chinese Union pay credit card |
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No |
VERY IMPORT:
The main driver needs to provide a credit card (VISA or MASTERCARD only) under his name to pickup the car. Failure to comply with the mandatory requirements to rent, will result in the cancellation of the reservation at the desk, with no refund due.
A deposit amount in the form of a pre-authorization on a credit is required for the excess amount of the vehicle.
As we use the STRIPE system for pre-authorisation validation, please note that you will need to carry the banking validation device and not the Bank's mobile application (mainly for citizens from Netherlands , Luxembourg, etc.)
If the driver is unable to provide sufficient means for pre-authorization deposit , then the purchase of additional insurances may be mandatory to reduce the excess on the vehicle to zero.
If the excess is not reduced to zero, a pre-authorization deposit will be required for the reduced excess amount.
The pre-authorized deposit will be blocked for the duration of the hire and automatically released at the end of it.
If rental is to have a duration longer than 25 days, excess amount will be deducted/charged until vehicle return (as vehicle guarantee).
Dependent on the chosen bank, customers may experience a delay in seeing the pre-authorized funds shown as cleared.
Extras
All extras are on request and depends on availability at the time of pick-up
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COST | ||
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Per day | Per rental | Max per rental |
| EXTRAS |
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| Additional driver | 10.00 € | - | 110.00 € |
| Baby seat | 7.50 € | - | 90.00 € |
| Booster seat | 7.50 € | - | 90.00 € |
| Snow tyres | N/A | - | - |
| Winter tyres | N/A | - | - |
| Other | N/A | - | - |
Note: Baby seat/booster seat must be fitted by the parent or guardian.
ViaVerde Service (E-toll - automatic road toll payment service)
Our E-Toll Service is available starting at 2.15 EUR per day with a maximum of 21.53 EUR per rental.
After vehicle return and once final breakdown is received, final balance charge will be applied on customer credit card. In cases where the administrative deposit has been made by debit card or cash, this amount will be transferred directly to the account indicated by the IBAN provided by the renter.
Non-acceptance of service means no motorways and/or roads with electronic gantries/electronic tolls could be used during rental period. If used when E-Toll Service had been declined, administrative fee will be applied: 36.90 EUR (max 5 times)
It is not allowed to move or remove the device / transponder. Such an act implies payment of a fee of 50 EUR
IMPORTANT: Notice that some road tolls charge may be applied after vehicle return, due to delay from VIaVerde and not ours.
For payment purposes, the customer must provide a valid credit card, ensuring that the corresponding bank account has a sufficient funds to cover payments due for debits that may occur after the use of the road tolls, including debits that may occur after the end of the Contract (debits that have occurred during the rental period).
Electric vehicle
For our electric vehicles, renter must only charge the Vehicle using the charging cable supplied and other approved devices and charge the Vehicle in accordance with instructions provided.
A payment card for charging the car battery may be available. This cost will be charged at the end of the rental period
The customer undertakes to deliver the vehicle with at least a 70 per cent battery charge or the same percentage as when it was picked up. In the event of non-compliance, local car hire supplier will charge an amount as a recharging fee.
Cross border
Customers may cross the border only to the authorised countries (Spain only), this service is provided On Request only (can be requested when at vehicle pick up).
In the event customers cross the border to a non-authorized country, a fine will apply and the insurance will also be invalidated
If the customer drives outside the country without prior authorisation and without a paid supplement, he is responsible for all expenses up to the border.
Please check the applicable mileage policy for cross border travel, found under the mileage policy section
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COST | ||
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Per day | Min per rental | Max per rental |
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| CROSS BORDER | 10.00 € | 50.00 € | 100.00 € |
| Unreported Cross Border Penalty Fee | 250.00 € | ||
| Cross border | Spain | ||
| List of countries allowed | Spain | ||
| List of countries not allowed | All the others | ||
One way
One way hire are strictly on request
Any requests must be sent by email in advance of the hire start date to local car hire supplier's central reservations team
A confirmation should be expected within 24 hours of the request.
Any appliable fees related to the One- way hire will be due locally when the customer is picking up the vehicle.
Transportation between the islands is not allowed, will not be provided service in case of breakdown and is not covered by the insurance
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Faro | Lisbon | Porto |
| FROM/TO |
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| Faro | N/A | 195.00 € | 195.00 € |
| Lisbon | 195.00 € | N/A | 195.00 € |
| Porto | 195.00 € | 195.00 € | N/A |
No show
If the client does not arrive within 2 hours after the confirmed pick-up time and does not inform local car hire supplier by phone of any delay, local car hire supplier reserves the right to classify the reservation as a no-show and may not provide a vehicle to the customer in the event they will arrive at the location after the 2 hours grace period. There may be an exception made for bookings with flight details provided in advance.
This situation of 2 hours only applies during office opening hours (08:00am to 20:00pm)
Out of hours
Reservations that fall outside of the location stated opening hours are treated as On Request and will attract an additional charge.
The fees shown below may also apply to any reservation made for a pick up or drop off during national holidays dates.
Changes to the vehicle return time, requested by the customer, during the rental period/contract, for a time outside of business hours, will incur an administrative fee.
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COST |
| OUT OF HOURS | Per event |
| Out of hours | 40.00 € |
| Fee for OOH change (during rental period) | 36.90 € |
| Grace period | 60 minutes* |
* or 120 minutes if flight details were previously sent or in case of a previous contact informing new arrival time within the grace period.
Delivery/collection
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COST |
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Per event |
| DELIVERY/COLLECTION | N/A |
| Distance | N/A |
| Distance | N/A |
Early return/Unused rental days (Grace period)
If the customer decides to terminate the hire contract in advance of the agreed return date, no refund for unused rental days will be due.
Vehicle conditions
Vehicle must be returned, normal wear and tear expected in the same condition as when rented.
In the event that the renter is not satisfied with the vehicle condition, they must inform the station immediately.
Any vehicle complains after vehicle return should not be considered.
If the exterior or interior damage of the vehicle is a consequence of negligence or due to being under the influence of drugs and alcohol, the renter will be liable for the total value of the damage, regardless the excess amount stated.
Smoking policy
It is strictly prohibited to smoke in any of our vehicles.
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COST |
| SMOKING POLICY | Per rental |
| Penalty fee | 120.00 € |
Valeting fee
The renter must return the vehicle in the same condition as it was in when it was received.
If the vehicle requires more than the standard basic cleaning, the renter may be subject to an additional deep cleaning fee (This is applicable when a vehicle is returned in an unacceptable condition. Photographic evidence shall be provided as proof to uphold the charge).
| VALETING FEE | COST |
| Cleaning fee | up to 120,00 € |
Lost keys
In the event of loss of keys, fees will be applied, in accordance to the amount communicated by the official car dealership, along with the cost of the delivery and an administrative fee.
| LOST KEYS | COST | |
| Administration fee | 450,00 € up to 850,00 € | |
Administration fee
In case of accidents, tickets, fines and/or police removal of the vehicle’s license plate, the customer will be charged an administration fee that applies per event.
| Administration fee | COST | |
| Tickets/fine/tolls per identification | 36.90 € | |
| Lost Items (to be sent to customer) | 36,90 € + transportation costs | |
| Vehicle left at airport parkings (not authorized) | 36,90 € + parking costs and/or any other costs | |
| Police removal of the vehicle’s license plate | N/A | |
Vehicle tracking
The renter acknowledges that the vehicle has active GPS security which can track and record the movement of the car.
Transporting animals
Allowed (subject to cleaning fees in accordance with current conditions and the Damage Price Matrix)
Vehicle Group/Model
We are unable to guarantee a particular make, model or fuel type of car.
The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.
If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident, a similar or upgraded car will be provided.
General information
Your contract for the reservation and rental of a vehicle is made with the local car hire supplier location named on your reservation confirmation email (if you have booked in advance) and the rental agreement that you will sign when you pick-up the vehicle.
It is formed of your reservation confirmation email (if you have booked in advance), the rental agreement and these terms and conditions. By providing us with your email address you agree to be provided with a copy of these terms and conditions and the rental agreement electronically using that email address.
By accepting these T&Cs, you also accept all the conditions regarding the General Data Protection Regulation stipulated by law.
The customer authorises the local car supplier to process the personal data necessary for the performance of the contract, in accordance with the GDPR and Law no. 58/2019. The processing of data for personalised marketing communications depends on the customer's consent.